Privacy Policy
Last Updated: March 2025
Information Collection and Use
At Flowflashdigital, we collect information when you interact with our platform to provide system configuration services and educational resources. This includes data you provide directly when creating accounts, participating in learning programs, or contacting our support team.
Personal Information
Name, email address, phone number, and professional details you share with us.
Technical Data
IP address, browser type, device information, and system configuration preferences.
Usage Information
How you navigate our platform, learning progress, and interaction patterns with our services.
We collect this information to deliver personalized learning experiences, improve our system configuration tools, and provide technical support when needed.
Data Processing and Legal Basis
Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal data based on several legal grounds:
- Contractual necessity - to deliver the system configuration services and educational content you've requested
- Legitimate interests - to improve our platform, conduct research, and enhance user experience
- Consent - for marketing communications and optional data collection where explicitly requested
- Legal obligations - to comply with applicable Malaysian laws and regulatory requirements
Malaysian Compliance: We adhere to PDPA requirements regarding data subject rights, notification obligations, and cross-border data transfer restrictions.
Data Sharing and Third Parties
We don't sell your personal information. However, we share data with trusted partners and service providers who help us operate our platform effectively:
- Cloud hosting providers for secure data storage and platform reliability
- Analytics services to understand user behavior and improve our educational offerings
- Communication platforms for sending course updates and technical notifications
- Payment processors when handling transactions for premium services
- Legal authorities when required by Malaysian law or court orders
All third-party partners are contractually bound to protect your data and use it only for specified purposes. We conduct regular audits to ensure compliance with our privacy standards.
Your Rights and Control
You have significant control over your personal data. Here's what you can do:
Access and Correction: Request copies of your data or ask us to correct any inaccuracies at any time.
- Withdraw consent for marketing communications through unsubscribe links or account settings
- Request data portability to transfer your information to another service provider
- Ask for deletion of your personal data, subject to legal retention requirements
- Restrict processing of your data for specific purposes while keeping your account active
- Object to automated decision-making that affects your access to our services
To exercise these rights, contact our Data Protection Officer using the details below. We'll respond within 21 days as required by Malaysian law.
Data Security and Retention
We protect your information using industry-standard security measures including encryption, secure transmission protocols, and regular security audits. Our team receives ongoing training on data protection best practices.
- End-to-end encryption for sensitive data transmission and storage
- Regular security penetration testing by independent third parties
- Access controls limiting data access to authorized personnel only
- Automatic backup systems with encrypted storage in multiple locations
- Incident response procedures for potential data breaches
Retention Periods: We keep your data only as long as necessary to provide services, typically 3-7 years depending on data type and legal requirements. Learning progress data may be retained longer to support continued education paths.
International Data Transfers
Some of our service providers operate outside Malaysia. When transferring your data internationally, we ensure adequate protection through:
- Standard contractual clauses approved by Malaysian authorities
- Transfers only to countries with adequate data protection laws
- Additional safeguards like encryption and access restrictions
- Regular monitoring of international partners' privacy practices
You can request specific details about where your data is processed by contacting our privacy team.
Cookies and Tracking
Our platform uses cookies and similar technologies to enhance your experience and provide personalized content. We categorize these into essential, functional, and analytics cookies.
- Essential cookies keep you logged in and maintain security settings
- Functional cookies remember your preferences and learning progress
- Analytics cookies help us understand how users interact with our platform
- Marketing cookies enable personalized content recommendations
You can manage cookie preferences through your browser settings or our cookie consent tool. Note that disabling certain cookies may affect platform functionality.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform.
Previous versions of this policy are archived and available upon request. We encourage you to review this policy regularly to stay informed about how we protect your information.
By continuing to use Flowflashdigital services after policy updates, you acknowledge and accept the revised terms.
Questions About Your Privacy?
Data Protection Officer
Flowflashdigital
No. 29-B, Stadium Darul Makmur
25000, Kuantan, Pahang, Malaysia
Email: info@flowflashdigital.com
Phone: +6088255295